Healthcare Service Coordinator

6 days ago


Hillsboro, United States Apex Systems Full time
Job Overview: Apex Systems is seeking skilled Customer Service Representatives to join our esteemed healthcare client.

This role involves coordinating appointments, messaging, and general services for patients. As a key member of the team, you will be responsible for managing electronic in-baskets, answering administrative inquiries, and handling incoming and outgoing departmental mail.

Our ideal candidate resides in Oregon or southwest Washington and has experience working in a call center environment. A background in HealthConnect is an added advantage. If you have strong communication skills, can multitask efficiently, and are proficient in computer applications, we encourage you to apply.

The estimated salary for this position ranges from $18-20 per hour with overtime consideration. The job offers benefits such as health, dental, vision, 401k, and a weekly pay structure.

Key Responsibilities:
  • Coordinate appointment scheduling, rescheduling, and cancellation according to scripts and guidelines.
  • Place calls for appointment reminders and quality measure outreach.
  • Gather information for messages to the healthcare team.
  • Rout incoming calls from patients, physicians, nurses, and other departments according to scripts and guidelines.

Requirements:
  • Candidate must possess excellent customer service skills.
  • Should be able to work effectively in a fast-paced environment.
  • Must be proficient in computer applications.
  • Able to multitask efficiently.
  • Experience in a call center environment is preferred.


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