Business Development Center Representative

1 month ago


Birmingham, Alabama, United States Stivers Automotive Group Full time
Job Summary

We are seeking a highly skilled and enthusiastic Business Development Center Representative to join our team at Stivers Automotive Group. As a key member of our Client Care Center, you will be responsible for handling inbound service reservation calls, confirming service appointments, and performing outbound follow-up calls to ensure exceptional customer service.

Key Responsibilities
  • Manage all incoming service appointment queries, scheduling appointments, confirming pending appointments, and following up with missed appointments.
  • Respond to customer inquiries in a timely and professional manner, providing accurate information and resolving issues efficiently.
  • Stay up-to-date with service specials, direct mail pieces, and recall notices from manufacturers to provide the best possible service to our customers.
  • Transfer phone calls to Service Advisors as needed and maintain a high level of professionalism and courtesy at all times.
  • Work flexible hours, including weekends, and be punctual to work and during breaks.
  • Follow the Client Care Center Policies and Procedures manual and perform other duties as assigned by management.
Requirements
  • Previous experience in a similar position, such as administrative, clerical, call center, customer service, or sales, is preferred.
  • Proficiency in operational software techniques, including DMS, Service CRM, and dealer-specific software.
  • Working knowledge of the automotive industry and its related software systems.
  • Excellent communication, customer service, and problem-solving skills, with the ability to maintain composure under stress.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Excellent telephone skills and the ability to work in a fast-paced environment.
  • Strong computer and internet skills, with the ability to learn new software and systems quickly.
Benefits
  • Competitive pay and benefits package.
  • Paid Time Off (PTO) after one year of employment.
  • 401(k) and medical, dental, and life insurance options.
  • Excellent advancement opportunities and a chance to grow with our company.


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