Housekeeping Team Lead

3 weeks ago


Brian Head, Utah, United States Hilton Grand Vacations Full time
About the Role

We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Hilton Grand Vacations. As a Housekeeping Supervisor, you will be responsible for overseeing the daily operations of our housekeeping team, ensuring that our guests receive exceptional service and that our facilities are maintained to the highest standards.

Key Responsibilities
  • Staff Scheduling and Management: Coordinate staff schedules to ensure adequate coverage and assign daily work tasks to employees.
  • Room Inventory and Maintenance: Maintain room inventory and ensure timely completion of assigned rooms, inspecting rooms to guarantee standards are met.
  • Guest Service and Communication: Respond quickly to guest requests in a friendly manner, following up to ensure guest happiness.
  • Team Development and Training: Develop and implement training programs to enhance the skills and knowledge of housekeeping staff.
  • Quality Control and Assurance: Conduct regular quality control checks to ensure that our facilities meet the highest standards.
Requirements
  • Experience: Minimum 6 months to 1 year of housekeeping experience and 1 year of supervisory experience.
  • Skills: Primary computer and social skills, demonstrated ability to communicate both orally and in writing in English.
About Us

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We are committed to providing our guests with exceptional service and creating lasting memories for our owners and guests.


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