
Director of Player Development
5 days ago
The Director - Player Development is a key role in our casino operations, responsible for developing and maintaining relationships with our valued customers.
Responsibilities:- Develop and maintain relationships with casino customers to ensure a positive and engaging experience.
- Evaluate customer profitability and perform competitive analysis of other gaming properties to stay ahead of the competition.
- Work closely with the ED - Relationship Mktg team to monitor customer profitability, budget vs. actual results, and comp levels in hotel, food, and beverage.
- Assist with response to internal audit reports and recommendations, and initiate revenue recovery programs as needed.
- Collaborate with Gaming Operations to facilitate service and ensure a seamless experience for our customers.
- Participate in telemarketing efforts to drive productivity and revenue growth.
- Maintain high standards of service and practices throughout the property, and foster a positive working environment.
- Complete all paperwork in accordance with Pennsylvania Gaming Control Board and Wind Creek standards.
- Perform additional duties as directed by senior management.
- Seven (7) years of experience in Player Development or Casino Host positions.
- Established casino player book with a focus on Table Games players.
- Confident, energetic, entrepreneurial, and able to exercise good judgment.
- Good business acumen and prior experience with Casino Player Management System.
- Proficient in MS Office, including Word and Excel.
- Ability to withstand prolonged standing, stretching, bending, and kneeling without restriction.
- Ability to work in a fast-paced, busy, and somewhat stressful environment.
- Ability to lift or carry a minimum of 20 pounds, unassisted.
- Ability to work with others, communicate well, and receive direction.
- Positive attitude toward work and interface with guests in a friendly and polite manner.
- Ability to address stressful situations with clients with dignity and tact.
- NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES.
- Ability to qualify for, apply for, and obtain a Pennsylvania Gaming Control Board license if required.
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Host - Player Development Specialist
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Host - Player Development Specialist
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Host - Player Development Specialist
5 days ago
Bethlehem, Pennsylvania, United States Wind Creek Hospitality Full timeJob Summary:The Host - Player Development Specialist is responsible for directing and marketing potential qualified guests to the casino, measuring and rating their play, and ensuring overall customer profitability. This role requires excellent communication and interpersonal skills, as well as the ability to work in a fast-paced and stressful...
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Bethlehem, Pennsylvania, United States Wind Creek Hospitality Full timeJob Title: Host - Player Development Asian MktgWind Creek Hospitality is seeking a skilled and experienced Host - Player Development Asian Mktg to join our team. As a key member of our marketing team, you will be responsible for directing and marketing potential qualified guests from both established player following, assigned accounts, and new accounts to...
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Bethlehem, Pennsylvania, United States Wind Creek Hospitality Full timeJob SummaryThe Host - Player Development Asian Marketing Specialist is responsible for directing and marketing potential qualified guests from both an established player following, assigned accounts and new accounts to the casino and to measure/rate their play at Wind Creek Bethlehem LLC. This role requires effective communication, interpersonal skills, and...
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Player Services Representative
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Player Services Representative
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