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Host - Player Development Asian Marketing Specialist
2 months ago
Wind Creek Hospitality is seeking a skilled and experienced Host - Player Development Asian Marketing professional to join our team. As a Host - Player Development Asian Marketing, you will be responsible for directing and marketing potential qualified guests from both established player followings and new accounts to the casino, while measuring and rating their play at Wind Creek Bethlehem LLC.
Key Responsibilities:- Market casino amenities to the best potential qualified guests.
- Assess, measure, and rate guests' play at Wind Creek based on theoretical information.
- Manage complimentary expenses.
- Maintain overall customer profitability.
- Participate in player events on and off site.
- Extend complimentary services to players when appropriate and within established guidelines.
- Amicably resolve customer-related problems.
- Understand and explain benefits and rewards of Wind Creek programs.
- Ensure the protection of customer rewards and player points and credits.
- Zero to two years of hospitality or related experience.
- Must demonstrate extensive knowledge of high-end casino clientele play habits and preferences.
- Experience with Casino Player Management System preferred.
- Working knowledge of PC skills and products.
- Must have an established player following.
- Must have excellent oral and written skills and be able to communicate effectively with multiple levels of the organization.
- Must have the highest level of professional ethics and integrity within a team setting and be capable of sharing knowledge.
- Must be self-motivated; demonstrate job ownership for all items completed; ability to adapt to new circumstances by understanding the changes and supporting management in communicating them; must be a team player and able to perform other job-related duties as they are assigned.
- Ability to meet Specific Position Requirements and perform Position Responsibilities for this position.
- Ability to clearly present information through the spoken or written word; talk with customers or employees; listen well.
- Ability to be alert to customer needs to remedy or present a solution to a question, service request, or service breakdown.
- Ability to bring about results from ordinary circumstances; prepare for problems or opportunities in advance; undertake additional responsibilities and respond to situations as they arise with or without supervision.
- Ability to be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations honestly.
- Ability to maintain standards despite pressing deadlines; to do work right the first time.
- Ability to act in accordance with established guidelines; follow standard procedures; recognize and comply with written rules or practices.
- Ability to adapt and interact with people who have different values, cultures, or backgrounds, be of service to potentially difficult people, recognize the benefits of having a diverse workforce.
- Ability to develop a rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.
- Ability to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and display team spirit.
- Able to demonstrate a high level of service delivery-to do what is necessary to ensure customer satisfaction, deal with service failures, and prioritize customer or client needs.
