Quality Control Supervisor

4 days ago

Chicago, Illinois, United States Intelligentsia Full time
Job Summary:

The Quality Control Supervisor is responsible for developing and implementing efficient workflows for the quality control team, ensuring timely evaluation of all relevant samples. This role requires a strong understanding of extraction in brewing and espresso, as well as excellent interpersonal and customer service skills.

Key Responsibilities:

Sample roast green samples according to priority and sample queue.
Lead and develop the team to meet department workload.
Participate in purchase and quality assurance cupping tables.
Perform weekly quality assurance tables on production roasts.
Maintain sensory calibration with QC team.
Maintain cupping schedule offers, arrivals, unsolicited samples, production roasts, and exploratory tables.
Enter green samples and relevant data into Cropster upon arrival.
Ensure inventory is accurate in Cropster for production roasting.
Grade green coffee and enter each lot into Cropster upon arrival.
Distribute all cupping results to relevant parties in a timely manner.
Maintain lab cleanliness and organization at all times.
Execute coffee reports for coffee producers we work with.
Participate in weekly inventory and green coffee meetings.
Participate in menu construction and tasting note tastings for all releases.
Play a key role in developing and maintaining blends.
Execute Brew QC exercises in a repeatable fashion.
Maintain all lab equipment and ensure regular calibration is happening.
Execute monthly palate development tastings for Intelligentsia employees.
Participate in scheduled tours as time permits.
Assist in developing a cupper certification process for our QC team.
Ability to analyze and manage approval process with Green Coffee Team.
Ability to think strategically and manage process flow from offer to arrival of all coffee samples,
Implement process improvement for all aspects of the lab.

Requirements:

High School Diploma or General Education Degree (GED) required.
Coffee experience is highly encouraged. Experience in the practical application of scientific method is an advantage.
Minimum 1 year as Quality Control Assistant, or equivalent experiences in a comparable environment including coffee sensory & physical analysis and data organization.
Strong understanding of extraction in brewing and espresso.
Previous experience in supervising and training employees.

Qualifications:

Ability to maintain confidentiality in all matters and use discretion with dissemination of information.
Advanced sensory skills (taste, smell) and understanding of sensory and physical quality of coffee. Good Calibration with Experienced Intelligentsia Cuppers
Excellent interpersonal and customer service skills, with the demonstrated capability to maintain professional relationships with co-workers and/or customers.
Flexible, with the ability to work independently and with minimal guidance.
Analytical, logical, and methodical approach to problem solving.
Computer proficiency with good knowledge of Excel and data entry, including experience with Cropster database
Good attention to detail with exceptional organization skills and observant nature.
Efficient, with excellent work ethic and willingness to accept responsibility for independent projects.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Laboratory environment. Cleanliness and organization are of utmost importance.
Warehouse environment. Some areas are not climate controlled.
The noise level in the work environment is usually moderate.

Benefits:

401(k) with Company Match
Medical, Dental, and Vision Insurance
Employee Discounts
Flexible schedule
Paid Time Off and Sick Leave
Paid Training
Employee Assistance Program

Intelligentsia Coffee, Inc is an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving guests throughout our communities. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Intelligentsia is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us via email

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