Quality Control Supervisor
4 weeks ago
The Quality Control Supervisor is responsible for developing and determining work flow for the team, as well as ensuring the QC Lab can maintain efficient and timely evaluation of all relevant samples.
Key Responsibilities- Sample roast green samples according to priority and sample queue.
- Lead and develop the team to meet department workload.
- Have a strong understanding of extraction in brewing and espresso.
- Participate in purchase and quality assurance cupping tables.
- Perform weekly quality assurance tables on production roasts.
- Maintain sensory calibration with QC team.
- Maintain cupping schedule offers, arrivals, unsolicited samples, production roasts, and exploratory tables.
- Enter green samples and relevant data into Cropster upon arrival.
- Ensure inventory is accurate in Cropster for production roasting.
- Grade green coffee and enter each lot into Cropster upon arrival.
- Distribute all cupping results to relevant parties in a timely manner.
- Maintain lab cleanliness and organization at all times.
- Maintain the blend component outlook with the Green Coffee team.
- Execute coffee reports for coffee producers we work with.
- Participate in weekly inventory and green coffee meetings.
- Participate in menu construction and tasting note tastings for all releases.
- Play a key role in developing and maintaining blends.
- Execute Brew QC exercises in a repeatable fashion.
- Maintain all lab equipment and ensure regular calibration is happening.
- Execute monthly palate development tastings for Intelligentsia employees.
- Participate in scheduled tours as time permits.
- Assist in developing a cupper certification process for our QC team.
- Ability to analyze and manage approval process with Green Coffee Team.
- Ability to think strategically and manage process flow from offer to arrival of all coffee samples,
- Implement process improvement for all aspects of the lab.
- Other duties as assigned.
- High School Diploma or General Education Degree (GED) required.
- Coffee experience is highly encouraged. Experience in the practical application of scientific method is an advantage.
- Minimum 1 year as Quality Control Assistant, or equivalent experiences in a comparable environment including coffee sensory & physical analysis and data organization.
- Strong understanding of extraction in brewing and espresso.
- Previous experience in supervising and training employees.
- Ability to maintain confidentiality in all matters and use discretion with dissemination of information.
- Advanced sensory skills (taste, smell) and understanding of sensory and physical quality of coffee. Good Calibration with Experienced Intelligentsia Cuppers
- Excellent interpersonal and customer service skills, with the demonstrated capability to maintain professional relationships with co-workers and/or customers.
- Flexible, with the ability to work independently and with minimal guidance.
- Analytical, logical, and methodical approach to problem solving.
- Computer proficiency with good knowledge of Excel and data entry, including experience with Cropster database
- Good attention to detail with exceptional organization skills and observant nature.
- Efficient, with excellent work ethic and willingness to accept responsibility for independent projects.
- Ability to read and speak English proficiently
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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