Quality Control Supervisor

3 weeks ago

Chicago, Illinois, United States Intelligentsia Full time
Job Title: Quality Control Supervisor

Intelligentsia Coffee, Inc is seeking a highly skilled Quality Control Supervisor to join our team. As a Quality Control Supervisor, you will be responsible for developing and implementing quality control processes to ensure the highest quality coffee products.

Key Responsibilities:
  • Develop and implement quality control processes to ensure the highest quality coffee products
  • Lead and develop the team to meet department workload
  • Have a strong understanding of extraction in brewing and espresso
  • Participate in purchase and quality assurance cupping tables
  • Perform weekly quality assurance tables on production roasts
  • Maintain sensory calibration with QC team
  • Maintain cupping schedule offers, arrivals, unsolicited samples, production roasts, and exploratory tables
  • Enter green samples and relevant data into Cropster upon arrival
  • Ensure inventory is accurate in Cropster for production roasting
  • Grade green coffee and enter each lot into Cropster upon arrival
  • Distribute all cupping results to relevant parties in a timely manner
  • Maintain lab cleanliness and organization at all times
  • Maintain the blend component outlook with the Green Coffee team
  • Execute coffee reports for coffee producers we work with
  • Participate in weekly inventory and green coffee meetings
  • Participate in menu construction and tasting note tastings for all releases
  • Play a key role in developing and maintaining blends
  • Execute Brew QC exercises in a repeatable fashion
  • Maintain all lab equipment and ensure regular calibration is happening
  • Execute monthly palate development tastings for Intelligentsia employees
  • Participate in scheduled tours as time permits
  • Assist in developing a cupper certification process for our QC team
  • Ability to analyze and manage approval process with Green Coffee Team
  • Ability to think strategically and manage process flow from offer to arrival of all coffee samples
  • Implement process improvement for all aspects of the lab
Requirements:
  • High School Diploma or General Education Degree (GED) required
  • Coffee experience is highly encouraged. Experience in the practical application of scientific method is an advantage
  • Minimum 1 year as Quality Control Assistant, or equivalent experiences in a comparable environment including coffee sensory & physical analysis and data organization
  • Strong understanding of extraction in brewing and espresso
  • Previous experience in supervising and training employees
Qualifications:
  • Ability to maintain confidentiality in all matters and use discretion with dissemination of information
  • Advanced sensory skills (taste, smell) and understanding of sensory and physical quality of coffee. Good Calibration with Experienced Intelligentsia Cuppers
  • Excellent interpersonal and customer service skills, with the demonstrated capability to maintain professional relationships with co-workers and/or customers
  • Flexible, with the ability to work independently and with minimal guidance
  • Analytical, logical, and methodical approach to problem solving
  • Computer proficiency with good knowledge of Excel and data entry, including experience with Cropster database
  • Good attention to detail with exceptional organization skills and observant nature
  • Efficient, with excellent work ethic and willingness to accept responsibility for independent projects
Language Skills:
  • Ability to read and speak English proficiently
Physical Demands:
  • While performing the duties of this job, the employee is regularly required to see, talk and hear
  • The employee frequently is required to stand, walk, sit; use hands to handle or feel; reach with hands and arms; and stoop, kneel, or crouch
  • The employee must occasionally lift and/or move up to 75 pounds
  • At times, may require more than 40 hours per week to perform the essential duties of the position
  • Fine hand manipulation (keyboarding, roasting, green coffee grading)
Work Environment:
  • Laboratory environment. Cleanliness and organization are of utmost importance
  • Warehouse environment. Some areas are not climate controlled
  • The noise level in the work environment is usually moderate
Benefits:
  • 401(k) with Company Match
  • Medical, Dental, and Vision Insurance
  • Employee Discounts
  • Flexible schedule
  • Paid Time Off and Sick Leave
  • Paid Training
  • Employee Assistance Program

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