Collision Repair Operations Supervisor

2 weeks ago


El Paso, Texas, United States Truckworx Full time

Position Overview: This role is integral to the operational success of our body shop, focusing on strategic decision-making, planning, and driving sales growth. The environment is dynamic and fast-paced, rewarding exceptional performance.

Key Responsibilities:

  • Set and forecast departmental goals and objectives, striving to achieve them consistently.
  • Deliver outstanding customer service to enhance client satisfaction and foster repeat business.
  • Ensure high-quality repairs are conducted while minimizing the rate of comebacks. Regularly perform spot checks on completed work to guarantee thoroughness and quality.
  • Recruit, train, motivate, and evaluate the performance of all body shop personnel.
  • Oversee the performance of body shop technicians and coordinate training to maintain current best practices and skills.
  • Develop work schedules and manage staff rotations to optimize repair efficiency and turnaround times.
  • Maintain essential supply and support systems, including technical references, shop supplies, safety materials, and other necessary resources.
  • Ensure compliance with company policies and adherence to federal, state, and local regulations affecting body shop operations.

Qualifications:

  • Strong analytical and organizational capabilities.
  • Ability to contribute positively to the workplace environment.
  • Excellent communication skills, both written and verbal.
  • Proven track record of developing and implementing process improvements.
  • Timely feedback provision to team members, external vendors, and customers.
  • Hands-on support for team members as needed.
  • Demonstrated leadership skills with a diverse team.
  • Intermediate to advanced proficiency in Excel.
  • Minimum of a high school diploma or equivalent.
  • Self-motivated with a positive attitude.

Benefits:

  • $20,000 Company-Paid Life Insurance and AD&D.
  • BCBS Health with decreasing employee contributions based on tenure.
  • Dental and Vision coverage.
  • Additional insurance options including Accident, Critical Illness, Cancer, Life Insurance, and Disability.
  • 401(k) retirement plan.
  • Paid Time Off Plan.
  • A family-friendly workplace with a business casual dress code.


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