Housekeeping Operations Supervisor

2 weeks ago


Kapaa, Hawaii, United States Springboard Hospitality Full time
Job Overview

Location
Springboard Hospitality

Compensation
$25.00 per hour

About Us

Springboard Hospitality is a distinguished third-party hotel management firm with over 30 years of experience in transforming lifestyle hotels across various locations. Our team is a vibrant mix of innovators, storytellers, and community leaders dedicated to enhancing the guest experience and driving revenue through authentic connections and exploration.

Position Summary

The Housekeeping Operations Supervisor plays a pivotal role in overseeing and coordinating housekeeping activities within designated areas. This position also assumes the responsibilities of the Housekeeping Manager in their absence, ensuring the cleanliness and maintenance of guest rooms and public spaces. The supervisor may also oversee laundry operations and implement procedural improvements while managing inventories and expenses.

Key Responsibilities
  • Report directly to the Executive Housekeeper, Rooms Manager, or General Manager.
  • Coordinate daily housekeeping functions and ensure timely completion of assignments.
  • Supervise and motivate housekeeping staff, fostering a safe and productive work environment.
  • Conduct interviews, training, and performance evaluations for team members.
  • Maintain high standards of personal grooming and appearance.
  • Address staff concerns and issues in a courteous and service-oriented manner.
  • Inspect the work of housekeeping associates to ensure compliance with cleanliness standards.
  • Manage key control systems and oversee the organization of housekeeping supplies.
  • Respond to guest inquiries and concerns to ensure satisfaction.
  • Implement emergency procedures to safeguard guests and staff.
  • Collaborate with the engineering team to address maintenance issues promptly.

Qualifications

Experience:
  • Minimum of 2 years in a similar role within the hospitality industry.
Technical Skills:
  • Proficient in Microsoft Office and property management systems.
  • Ability to type at least 45 words per minute.
Education:
  • High School diploma or GED required; a college degree is preferred.
Skills:
  • Strong customer service and communication skills.
  • Ability to work collaboratively in a team environment.
  • Attention to detail and organizational skills.

Additional Information

Springboard Hospitality offers a supportive work environment that values collaboration and flexibility. We provide a comprehensive benefits package for eligible employees, including competitive salaries, medical and dental coverage, and opportunities for professional development. Our core values emphasize connection, independence, collaboration, personalization, and dynamism, ensuring a fulfilling workplace for all associates.

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