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Housekeeping Operations Manager

2 months ago

Kapaa, Hawaii, United States Marriott Vacations Worldwide Full time
About the Role

We are seeking a highly skilled and experienced Housekeeping Operations Manager to join our team at Marriott Vacations Worldwide. As a key member of our housekeeping team, you will play a critical role in ensuring that our guests have a memorable and enjoyable stay with us.

Key Responsibilities
  • Room Status Verification: Verify the status of guest rooms, identify any discrepancies, and prioritize room cleaning to ensure that our guests have a clean and comfortable stay.
  • Assignment Management: Prepare and distribute assignment sheets and workboards to our housekeeping staff to ensure that tasks are completed efficiently and effectively.
  • Quality Control: Inspect guest rooms and public areas to ensure that they meet our high standards of cleanliness and quality.
  • Team Collaboration: Work closely with other departments to ensure that our housekeeping team is running smoothly and efficiently.
Guest Experience and Company Standards
  • Guest Welcome and Greeting: Welcome and greet our guests, and anticipate and address their needs to ensure that they have a memorable and enjoyable stay.
  • Professional Interaction: Interact with colleagues and guests in a professional and prompt manner to ensure that our guests feel valued and respected.
  • Team Contribution: Contribute to team goals and objectives to ensure that our housekeeping team is working together effectively to deliver exceptional guest experiences.
  • Company Policies and Procedures: Always follow company policies and safety procedures to ensure that our guests and employees are safe and secure.
Requirements
  • Availability: Be available to work various shifts, including holidays and weekends.
  • Physical Demands: Be able to stand, sit, or walk for extended periods of time, and lift, carry, push, or pull items that weigh up to 25 pounds without assistance.
  • Background and Drug Screening: May be required to undergo background and drug screening contingent on company policy and applicable legal requirements.
About Marriott Vacations Worldwide

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We are a leading global vacation ownership company that provides exceptional vacation experiences for our guests and opportunities for our employees to grow and develop their careers.