Patient Service Representative

2 days ago


Canal Winchester, Ohio, United States Central Ohio Primary Care Full time
Job Title: Patient Service Representative

Central Ohio Primary Care is seeking a highly skilled Patient Service Representative to join our team at Tri County Family Physicians office in Canal Winchester, OH.

Job Summary:

We are looking for a detail-oriented and customer-focused individual to provide exceptional patient service and support to our patients and clinical staff. As a Patient Service Representative, you will be the first point of contact for patients and will be responsible for ensuring a positive experience from start to finish.

Key Responsibilities:
  • Ensure patients have a positive experience during their visit, whether in-person, telehealth, or over the phone.
  • Communicate regularly with clinical staff to ensure patients and office needs are met.
  • Greet patients and complete established check-in procedures upon arrival.
  • Collect copays, deductibles, and/or outstanding balances.
  • Responsible for checking patients out and scheduling follow-up appointments.
  • Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner.
Requirements:
  • Preferred: 1 year of administrative experience in a healthcare-related setting.
  • Required: High School diploma or GED.
  • Excellent interpersonal and verbal communication skills.
  • Strong organizational and written communication skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong knowledge of HIPAA guidelines and understanding of patient privacy.
What We Offer:

Central Ohio Primary Care offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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