Senior Customer Experience Specialist
16 hours ago
At Apple, we are committed to creating products and services that meet the evolving needs of our customers. As a Senior Customer Experience Specialist, you will play a critical role in ensuring that our security tools and services align with those needs.
Your primary responsibility will be to develop and maintain a deep understanding of our customers' experiences with our security tools and services. You will work closely with cross-functional teams to identify areas for improvement and develop solutions that address those needs.
To succeed in this role, you must have a strong background in customer-facing roles, as well as excellent communication, presentation, and research skills. You should also be able to analyze complex data sets and distill them into actionable insights.
We estimate that this role will earn between $120,500 and $230,300 per year, depending on experience and qualifications.
This role is part of the Apple Information Security team, which develops services, systems, and tools that proactively mitigate security risks faced by Apple and our customers. We empower teams across the company to innovate and create with security and privacy as a priority.
- Work closely with security personnel and consumers of security services and users of tools to understand the customer experience and where it can improve
- Collaborate with cross-functional teams to build the customer insight program
- Design and implement metrics to prove the program's impact to Apple's security posture
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