Senior NLP Engineer, Customer Experience

3 days ago


Seattle, Washington, United States Amazon Full time
About the Role

We are seeking a highly skilled Senior NLP Engineer to join our team of experts in customer experience. As a key member of our Self-Service and Automation team, you will be responsible for developing and implementing solutions to key challenges in conversational AI systems.

Key responsibilities include defining and implementing robust HITL strategies, collaborating with human annotators and subject matter experts, analyzing feedback loops, and conducting in-depth analysis of large-scale conversational datasets.

You will also have the opportunity to work with cross-functional teams, including applied scientists, software engineers, and product managers, to integrate LLM-based solutions into Amazon's customer service platforms.

Estimated Salary: $162,800/year

About Amazon

Amazon is committed to innovation and excellence in all aspects of our business. Our inclusive culture empowers employees to deliver the best results for our customers. If you're passionate about this role and want to make an impact on a global scale, we encourage you to apply.

Benefits Summary
  1. Medical, Dental, and Vision Coverage
  2. Maternity and Parental Leave Options
  3. Paid Time Off (PTO)
  4. 401(k) Plan


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