Customer Experience Specialist

3 weeks ago


Seattle, Washington, United States Saatva Full time
About Saatva

We are a direct-to-consumer luxury mattress and home furnishings brand committed to helping every consumer get a great night's sleep. Our goal is to provide exceptional customer experiences and build strong relationships with our customers.

Job Description

This role involves working in our Seattle store, interacting with customers, and providing world-class customer service. You will work closely with colleagues to achieve sales targets and deliver exceptional customer experiences.

Responsibilities
  1. Provide in-person sales assistance to customers, answering questions and resolving issues.
  2. Build strong relationships with customers, understanding their needs and preferences.
  3. Collaborate with colleagues to achieve sales targets and drive sales growth.
Requirements and Qualifications
  • Although 1-2 years of retail sales/customer service experience is preferred, we will train the right person.
  • Exceptional communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Strong organizational skills, with the ability to prioritize tasks and meet deadlines.
  • Passionate about delivering exceptional customer experiences and driving sales growth.
What We Offer
  • A competitive salary of $21/hour.
  • Medical, dental, and vision insurance available.
  • Paid vacation time and a bonus program.
  • 401(k) employer match and FSA/HSA/commuter benefits available.
  • Blink discounted gym membership and employee discounts on products.


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