Finance Support Specialist

1 week ago

Charlottesville, Virginia, United States Commonwealth of Virginia Full time
Job Summary

The Commonwealth of Virginia is seeking a highly motivated and detail-oriented Finance Support Specialist to join our team. As a Finance Support Specialist, you will provide exceptional customer service to stakeholders, resolving issues and providing support through various channels. You will work closely with the Finance User Success Manager to improve stakeholder service and identify opportunities for process improvements.

Responsibilities

* Provide best-in-class customer support, emphasizing the success of UVAFinance stakeholders.
* Utilize Salesforce to create and respond to cases generated by walk-ins, phone calls, email, and chat.
* Engage in root cause analysis to effectively identify the nature and urgency of the customer's issue.
* Leverage knowledgebase documentation, self-help resources, and message templates to provide consistent and timely customer support.
* Gather information and documentation from customers that will support functional specialists in providing further support when cases are escalated.
* Provide detailed documentation on case efforts, provided solutions, and customer outcomes.
* Work collaboratively with team members and the User Success Manager to improve stakeholder service.

Requirements

* Commitment to best-in-class customer service experience for UVAFinance stakeholders.
* Ability to communicate effectively with a diverse body of stakeholders.
* Ability to articulate and navigate complex policies and procedures.
* Impeccable verbal and written communication skills.
* Basic experience with computing software and systems.
* Sound judgment and discretion with sensitive information.
* Positive, team-oriented approach to service delivery.
* Commitment to continuous improvement.
* Advanced critical thinking, logic, and problem-solving skills.
* Ability to prioritize diverse tasks to meet customer needs.

This is a Non-Exempt level, benefited position. The University will perform background checks on all new hires prior to employment. For questions about the position or the application process, please contact Daniel Strong, Senior Recruiter.

Please apply through the University job board, Careers at UVA, and search for R0058699. Internal applicants must apply through their UVA Workday profile by searching 'Find Jobs' or through their 'Jobs Hub'. Applicants must complete an application online with the following documents: a resume and cover letter.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

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