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Client Success Strategist

2 months ago

Kansas City, Missouri, United States SafetyCulture Full time

Overview of the Role:

SafetyCulture is seeking a Client Success Strategist to enhance client relationships and support them in realizing their operational objectives. This position entails working closely with clients, fostering product utilization, and guaranteeing a smooth customer journey.

About SafetyCulture:

SafetyCulture stands as a prominent global SaaS provider committed to assisting remote teams in optimizing their daily functions. With a user base exceeding 1 million globally, SafetyCulture is dedicated to empowering teams to instigate meaningful improvements within their organizations.

Your Profile:

  • Minimum of 2 years in customer-centric roles
  • Proficient in utilizing analytics to enhance product usage
  • Excellent communication and persuasion abilities
  • Enthusiastic about relationship building
  • Capable of active listening and addressing client requirements
  • Flourish in dynamic work settings

Your Responsibilities:

  • Oversee a portfolio of clients to increase product engagement
  • Partner with Sales to uncover growth prospects
  • Comprehend client objectives and obstacles to customize SafetyCulture strategies
  • Serve as a trusted consultant to elevate client satisfaction
  • Deliver product knowledge and best practice recommendations
  • Champion client interests by influencing product enhancements

What We Offer:

  • Competitive salary with equity opportunities
  • Flexible working conditions
  • Comprehensive health insurance
  • On-site culinary services and wellness initiatives
  • Paid parental leave
  • Opportunities for professional growth
  • Various team engagement activities
  • An inclusive environment and modern workplace

SafetyCulture values diversity and encourages all applicants to consider this opportunity, emphasizing potential over credentials. Join a company that prioritizes innovation and employee well-being.