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Senior Product Management Specialist, Salesforce
2 months ago
Overview: Comcast is seeking a highly skilled Senior Product Manager to oversee the development and implementation of our CRM system. This role is pivotal in ensuring that our internal and external tools function seamlessly, thereby supporting our business operations effectively.
Key Responsibilities:
- Analyze the complete suite of product capabilities with a focus on enhancing Customer Experience and streamlining processes.
- Collaborate across various departments to secure alignment on delivering a cohesive customer journey.
- Engage with a diverse stakeholder group to understand business strategies and identify areas for improvement.
- Utilize strong communication skills to clarify enhancement requests and ensure they align with customer needs.
- Employ a collaborative approach to develop innovative solutions, validate ideas, and address underlying business challenges.
- Manage the lifecycle of existing products while fostering innovation for new solutions.
- Document detailed requirements and workflows to facilitate clear communication with product development teams.
- Oversee relationships with external vendors and industry partners.
- Apply scaled agile principles to guide product features through the development lifecycle.
- Leverage expertise in marketing automation and CRM systems to enhance operational efficiency.
Qualifications:
- Minimum of 5 years in product management, preferably within the Media or AdTech sectors.
- Proven track record as a Product Manager or similar role.
- Strong familiarity with Salesforce CRM; knowledge of other CRM tools is advantageous.
- Scaled Agile (SAFe) certifications are preferred.
- Experience in software development and program management is a plus.
- Exceptional organizational, leadership, and communication skills.
- Creative problem-solving abilities.
- Bachelor's degree in Computer Science, Engineering, or a related field is preferred.
Expectations:
- Embrace and promote Comcast's Operating Principles in all aspects of work.
- Prioritize customer experience and advocate for seamless digital interactions.
- Demonstrate enthusiasm for learning and utilizing innovative technologies.
- Collaborate effectively to achieve team goals and foster an inclusive environment.
This position offers a unique opportunity to impact the customer experience significantly while working within a dynamic and innovative environment.
