Customer Service Representative

3 weeks ago


Salem, New Hampshire, United States Citizens Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Citizens. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities
  • Greet customers in our lobbies and provide assistance with their banking needs.
  • Demonstrate how to use our mobile app and ATMs to complete simple transactions.
  • Create amazing experiences for our customers by providing personalized advice and solutions that meet their needs.
  • Meet quarterly referral goals and confidently cash checks, process withdrawals and deposits.
What You'll Get
  • Meaningful work and relationships – Help customers with important financial decisions that impact their lives.
  • Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO.
  • Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career.
  • Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.
Requirements
  • High School degree or GED.
  • Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
  • Strong listening and communication skills.
  • Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
  • Ability to problem solve and provide solutions to customer issues.
  • Customer-centric to deliver exceptional service.
  • Comfortable with using digital technology to support the delivery of business goals.
  • Ability to work branch hours, which can include weekends and evenings.


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