Customer Service Representative
2 days ago
At Bernard Nickels & Associates, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for engaging with clients' customers to negotiate payment plans or resolve disputes related to outstanding debts.
Key Responsibilities:- Maintain a Professional Approach: Provide exceptional customer service, maintaining a professional and customer-friendly approach on every account.
- Adhere to Regulations: Ensure compliance with federal, state, and local debt collection laws, complete required training and certification.
- Effective Communication: Utilize provided scripts to handle inbound and outbound calls effectively, negotiate payment plans and settlements in line with client guidelines.
- Dispute Resolution: Identify and resolve disputes in a timely manner, update client records accurately and efficiently.
- Team Collaboration: Communicate effectively with supervisors and managers, both verbally and in writing, follow directions from supervisors and adhere to company policies and procedures.
- Problem-Solving: Interpret information regarding clients, consumers, and company policies, as well as legal guidelines, participate in problem-solving and decision-making activities as needed.
- Technical Skills: Operate computers and equipment requiring manual dexterity and hand/eye coordination, demonstrate respect and professionalism toward clients, visitors, and coworkers to foster a positive work environment.
- Additional Responsibilities: Collaborate with team members and other departments to meet department and company goals, maintain a clean and safe workspace, adhere to department standards, perform additional tasks as assigned by supervisors.
- Attendance and Availability: Maintain consistent attendance according to the set work schedule, ability to work onsite/in-office per company policies.
- Customer Service Experience: Preferably 1+ years of customer service experience, especially in collections.
- Interpersonal Skills: Strong interpersonal and verbal communication skills.
- Technical Skills: Moderate typing skills (35 WPM), basic proficiency in math and writing.
- Language Skills: Bilingual/multilingual skills are a plus.
- Education: High school diploma or GED required.
Why Join Our Team? As a Customer Service Representative at Bernard Nickels & Associates, you will have the opportunity to work in a dynamic and supportive environment, develop your skills and expertise, and contribute to the success of our team.
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