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Customer Service Representative

2 months ago


Portland, Oregon, United States Ace Parking Full time
About the Position

We are seeking a highly motivated and customer-focused individual to join our team as a Cashier. As a key member of our parking operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our parking facilities.

Key Responsibilities
  • Customer Service: Greet guests warmly and professionally, establishing a positive first impression. Effectively communicate fees and other information to guests. Collaborate with team members and supervisors to address customer inquiries and resolve any issues promptly.
  • Cash Handling: Assume full responsibility for cash and credit card transactions, ensuring accuracy and integrity. Maintain the cash drawer and perform cash reconciliation at the beginning and end of each shift. Operate parking equipment such as gates, ticket dispensers, and payment machines.
  • Teamwork: Foster a collaborative and supportive team environment, treating colleagues as part of the work family. Assist fellow team members during busy periods or when needed, promoting a sense of unity and cooperation within the department.
  • Exceptional Service: Provide exceptional customer service by addressing customer needs, answering questions, and resolving concerns. Maintain a clean and organized work area, ensuring a pleasant guest experience. Offer assistance with parking transactions, parking, and directions as needed.
  • Profitability: Maximize profitability by accurately processing transactions.
Requirements
  • High school diploma or GED.
  • Strong customer service and communication skills.
  • Attention to detail and accuracy in handling transactions.
  • Ability to work effectively in a team environment.
  • Familiarity with cash registers and point-of-sale systems (training will be provided).
  • Physical ability to stand for extended periods and lift moderately heavy items as required (up to 50 lbs).
  • Previous cashier or customer service experience is a plus.
What We Offer
  • $18-19 per hour.
  • Medical, dental, vision, life insurance coverage for full-time, eligible employees.
  • Flexible Spending Accounts for full-time, eligible employees.
  • 401k.
  • Vacation/Sick for full-time and part-time employees.
  • Holiday for full-time and part-time employees.
  • Discount programs.