Alterations Customer Service Representative
5 days ago
At David's Bridal, we're seeking a highly skilled and customer-focused Alterations Customer Service Representative to join our team. As a key member of our Alterations department, you will be responsible for providing exceptional customer service, ensuring seamless alterations experiences, and driving sales growth.
Key Responsibilities:- Provide top-notch customer service, ensuring a positive and memorable experience for every customer.
- Manage customer flow, utilizing all systems to deliver a five-star customer experience.
- Meet all service vows, including Prepare, Welcome, Meet Needs, and Be There for all customers.
- Proactively address customer concerns, escalating when necessary and partnering with leadership.
- Promote all alterations services and personalization options.
- Maintain store standards, ensuring a clean, organized, and promotional-ready environment.
- Press, steam, and spot clean all merchandise, adhering to quality control guidelines.
- Build long-term relationships, exceeding customer satisfaction and loyalty.
- Support inventory management, processing special orders, pick-ups, and first-quality standards.
- Process transactions with accuracy, ensuring every customer feels celebrated.
- High school diploma or equivalent degree.
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS (Point of Sale) systems.
- Rewarding environment and competitive pay.
- Generous Team Member discount after the first pay period.
- Dayforce Wallet - Get Paid Early.
- Health, dental, and vision insurance.
- 401K program.
- Paid vacation, sick days, and holidays.
- Pet benefits.
We're committed to embracing diversity, equity, and inclusion, building a workforce that reflects our customers. If you're passionate about delivering exceptional customer service and driving sales growth, we encourage you to apply.
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