Host/Hostess

2 weeks ago

Rockford, United States Gorman & Company Full time
Position: Host/Hostess Location: Rockford, IL
Job Id: 1042 # of Openings: 2 RESTAURANT HOST
Are you looking for a new opportunity in a fun and creative environment? Then we want you The Embassy Suites in Rockford, IL is looking for talented people to join our team as part-time Restaurant Hosts. We offer flexible work schedules, and for those interested, cross-training in a variety of positions and the opportunity to learn the hotel industry.

Embassy Suites team members are passionate about their work and also like to have fun It's an "all hands-on deck" kind of environment to get our jobs done. If you want to have fun, be valued, and make a difference, apply today

As a Restaurant Host on our team, you will complete a variety of tasks which will include:
  • Check the reservation book for reservations for the next meal period.
  • Notify the manager of any parties of more than six.
  • Distribute reservations among all servers equally, informing them of all information necessary.
  • Always answer the phone politely using a friendly tone and being informative.
  • Use "Reservation Protocol" when taking reservations and enter information directly into the reservation system.
  • Welcome all restaurant guests in a warm and friendly manner.
  • Seats guests and manage the seating chart.
  • Monitors restaurant activity to determine seating and dining flow.
  • If a customer has any questions, it is your responsibility to answer them accurately. Therefore, know your product and price list.
  • You must have complete knowledge of all food and beverage menus: the ingredients; the preparation; how items are served and with what; know your prices; know the daily specials.
  • You are not permitted to give out any personal information over the telephone. Example, Phone numbers, schedules to anyone except staff members.
  • It is of utmost importance that someone is present at the hostess station at all times.
  • Go to the guest at the entrance and welcome them and introduce yourself.
  • Never walk more than three paces in front of the guest.
  • Once at the table, pull out the chairs for the ladies first and then any other guest you can accommodate.
  • Once the guests are seated, hand them the menu in their hand and tell them who their server will be. Then tell them to enjoy their evening.
  • On departure of a guest, you must make contact with them. Ask them how their evening was and say good-bye.
  • If there are any complaints, retrieve a manager or supervisor immediately.
The position is ideal for someone with the following experience and qualities:
  • Previous experience as a Restaurant Host.
  • Knowledge of food and beverage menus.
  • Excellent customer service skills.
  • Dependability and regular attendance.
  • Ability to work evenings and weekends.
Why Work With Us at the Embassy Suites?
  • Competitive Pay - $14/hr
  • 401K+ Match (up to 6%)
  • 9 Paid Holidays
  • Quarterly Attendance Bonus
  • Team Member Development & Training.
  • DEI Committee and Culture Club Committee dedicated to making your employee experience great

The Embassy Suites, Rockford Riverfront is owned and operated by Gorman & Company. Gorman is a trusted partner in the community, specializing in downtown revitalization, the preservation of affordable housing, workforce housing, and the adaptive reuse of significant historic buildings.

Equal Opportunity Affirmative Action Employer
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