Banquet Server

Overview

POSITION SUMMARY:

The Banquet Server is responsible for delivering exceptional service to our guests during events. This role involves setting up and breaking down staging areas, serving food and beverages, and ensuring a seamless experience for our guests.

Responsibilities

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Provide exceptional service to guests during events.
• Set up and break down staging areas, including coffee breaks, receptions, buffets, and plated events.
• Serve beverages, including coffee, tea, cocktails, and wine.
• Serve plated meals and passed hors d'oeuvres.
• Ensure guest satisfaction at all events.
• Accommodate guests' special requests whenever possible.
• Maintain tables by clearing finished plates, glassware, silverware, trash, and other items.
• Prepare consumption reports.
• Polish and set up china, glassware, silverware, and service items.
• Stock clean linen and discard used linen.
• Set up and empty trash and recycling.
• Set up and stock condiments.
• Clean and stock side stations.
• Set up, maintain, and break down beverage stations.
• Follow all food safety, sanitation, and alcohol service laws and regulations.
• Check tables to ensure all silverware and other needed items are present before delivering food.
• Ensure all orders are correct, complete, and properly garnished before delivering.
• Maintain positive and professional communication with all staff.
• Provide recognition to others, including co-workers, supervisors, managers, and directors.
• Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
• Ensure a healthy and safe work environment for co-workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all employees have the ability to maximize their potential.
• Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
• Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
• Participate in Sound Check meetings on each shift.
• Always smile and offer a warm greeting to all.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture, and spirit that make Hard Rock unique.
• Take initiative to offer assistance throughout the property.
• Operate ethically to protect the Hard Rock brand.
• Utilize programs designed to help Save the Planet.
• Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
• Coordinate operations with other departments, as needed.
• Present a professional image to employees, guests, clients, owners, and investors.
• Maintain confidentiality of guest, employee, and company information.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

KNOWLEDGE OF:

• Extensive knowledge of mixed drinks, beers, and wines.
• Casino Food & Beverage experience preferred.
• Table service procedures and table etiquette.
• Must have valid Food Handlers Card, Liquor License, and IGC Badge when working.

ABILITY TO:

• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• Secondary school degree preferred and/or previous work experience in service for at least 2 years.
• Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
• Ability to read, comprehend, and write simple instructions, short correspondence, and memos.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, or dividing.
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Fluency in English: additional languages preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board standards.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Deep understanding of lifestyle casino/hotels and premium dining products and services.
• Ability to work evenings, weekends, and holidays, as needed.