Patient Access Representative

6 days ago


Annapolis, Maryland, United States Luminis Health Full time
Job Summary

Luminis Health is seeking a highly motivated and detail-oriented Patient Access Representative to join our team in the Emergency Department and Labor & Delivery. As a key member of our Patient Access Department, you will play a critical role in ensuring the smooth registration process for our patients and their families.

Key Responsibilities
  • Accurate Patient Registration: Obtain and process patient demographic, insurance, and medical information with a high degree of accuracy, ensuring that patient records are up-to-date and complete.
  • Insurance Verification: Verify patient insurance coverage and make necessary adjustments to ensure accurate billing and payment.
  • Regulatory Compliance: Ensure that patients receive necessary regulatory information, including HIPAA and patient rights brochures.
  • Communication: Provide excellent customer service to patients, families, and internal stakeholders, responding to inquiries and resolving issues in a timely and professional manner.
  • Technical Skills: Utilize multiple systems, including Epic-based applications, Meditech applications, and administrative software, to manage patient registrations and insurance verification.
  • Workflow Management: Prioritize and manage workflow to meet performance and productivity standards, ensuring that tasks are completed efficiently and effectively.
Requirements
  • Education: High School Diploma or GED; some college preferred.
  • Experience: Previous experience in registration and/or healthcare insurance preferred; experience in fast-paced, team settings a plus.
  • Skills: Typing 35 wpm; ability to work in a dynamic, patient-focused environment.
Working Conditions

This is a light work position, requiring the ability to exert up to 20 pounds of force occasionally and up to 10 pounds of force frequently. The position may involve exposure to blood-borne pathogens.



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