Community Support Specialist

2 weeks ago


Wilmington, Delaware, United States DelDOT Full time

Overview

Join DelDOT and Make a Difference

At the Delaware Department of Transportation (DelDOT), our mission is to enhance the quality of life for Delaware residents by promoting health, encouraging self-sufficiency, and protecting vulnerable groups. We strive to empower individuals and families by providing support across various life domains.

We offer a diverse range of career opportunities and are dedicated to attracting and retaining talented professionals who are passionate about serving their community. DelDOT is an ideal starting point for your professional journey.

Position Summary

As a key member of the support team for WIC operations, you will manage both phone and in-person inquiries, coordinate appointments, conduct client assessments, evaluate economic eligibility, oversee client food benefits, provide referrals, and assist with nutrition education programs. You will also engage in emergency response efforts as needed.

Key Responsibilities

  • Distribute program benefits and resources to qualified clients.
  • Offer information and support to clients in various formats.
  • Assist clients in completing necessary forms and gathering preliminary information.
  • Provide routine information regarding available programs.
  • Maintain accurate records, submit reports, and manage routine correspondence.
  • Collect essential information for assessing benefit eligibility.
  • Follow up with clients as necessary.
  • Refer clients to appropriate agencies for additional assistance.
  • Input data into automated systems and maintain comprehensive client records.
  • Address client concerns and resolve issues in the reception area.
  • Schedule appointments for clients and provide necessary support.

Qualifications

Requirements for Community Support Specialist
Applicants should demonstrate proficiency in the following areas:

  • Document management, including record review and evaluation.
  • Experience in record-keeping.
  • Understanding of health or human services support practices.
  • Ability to effectively utilize automated information systems.

Employment Conditions

All applicants must be authorized to work in the United States. DelDOT adheres to E-Verify regulations and will verify your eligibility to work in the U.S. based on Form I-9 information.



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