Hospitality Frontline Agent

3 weeks ago


Fort Worth, Texas, United States Palette Hotels Full time

We are seeking a highly skilled and motivated Hospitality Frontline Agent to join our team at Palette Hotels LLC. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a smooth and efficient guest experience.

Main Responsibilities:

  • Handle guest inquiries, resolve issues, and provide information on hotel services and amenities
  • Process payments, handle reservations, and manage guest accounts
  • Work collaboratively with other departments to ensure seamless hotel operations
  • Maintain accurate records, manage cash handling, and adhere to company policies and procedures

Requirements:

  • High school diploma or equivalent required; degree preferred
  • Previous front desk experience in hospitality industry; training provided
  • Excellent communication and problem-solving skills; ability to multitask and work under pressure
  • Basic math skills and accuracy with cash handling

Salary and Benefits:

Our salary range for this position is $55,000 - $75,000 per year, depending on experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan with company match, and paid time off.



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