Guest Services Agent

1 month ago

Fort Worth, United States Quorum Hotels Full time
Description

Join Our Team at Hyatt Place Fort Worth/TCU as a Guest Services Agent

Are you passionate about delivering exceptional service and creating memorable experiences? At Hyatt Place Fort Worth/TCU, we are looking for enthusiastic Guest Services Agents to join our dedicated team. In this role, you'll be at the heart of our guest experience, greeting and assisting guests throughout their stay with a friendly smile and an attentive approach. Plus, there's a great opportunity to earn extra tips

As a Guest Services Agent, you'll be responsible for welcoming guests, handling check-ins and check-outs, managing reservations, and much more-all while embodying our commitment to outstanding hospitality. If you're a friendly, service-oriented individual looking to grow in the hospitality industry, we want to meet you

Essential Job Functions:
  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Maintain high standards of personal appearance and grooming (per brand standards).
  • Maintain regular attendance in compliance with the hotel's scheduling will vary according to hotel business levels.
  • Always comply with standards and regulations to encourage safe and efficient hotel operations.
  • Always maintain a friendly and warm demeanor .
  • Greet and welcome all guests approaching the Front Desk in accordance with the hotel's standards.
  • Maintain proper operation of the telephone switchboard and ensure that telephone etiquette is met.
  • Handle requests for information, mail, and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service, facilities, and hours of operation.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
  • Follow credit policies.
  • Be aware of all rates, packages, and special promotions; be familiar with all in house groups; be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Clean work areas, equipment, utensils, dishes, and silverware.
  • Store food in designated containers and storage areas to prevent spoilage.
  • Prepare variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Assist management with inventory control and stocking product.
  • Coordinate banquet scheduling, food preparations with team member to ensure seamless service.
  • Must be 21 years of age or older and be able to work flexible schedule.
  • Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and all other employees.
  • Maintain lobby and public space cleaning and sanitizing every hour, more often is public space/lobby is busy.
  • Sanitize all keys when they are turned in.
Requirements
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve to effectively deal with internal and external customers.
  • High School diploma or equivalent required.

  • Luxury Guest Services Representative

    5 days ago

    Fort Worth, Texas, United States Evolution Parking & Guest Services Full time

    About the RoleThis is an exciting opportunity to work as a Luxury Guest Services Representative with our company. You will assist arriving and departing guests by opening and closing doors, parking and securing vehicles, unloading luggage, retrieving vehicles in a timely manner, and extending a warm welcome to hotel guests.

  • Guest Service Agent

    5 months ago

    Fort Lauderdale, United States Spirit Airlines Full time

    Spirit Airlines is currently seeking positive, enthusiastic individuals with an accomplished background in customer service. As a GSA, your bright personality and smile will start and finish the Spirit Airlines experience for our Guests. Pay Rate: St Guest Service, Agent, Guest, Customer Experience, Service, Retail

  • Hotel Guest Services Agent

    5 days ago

    Fort Mill, South Carolina, United States Comfort Inn At The Park Mill Full time

    Hotel Guest Services Agent Position Summary: We are looking for a highly motivated and detail-oriented Hotel Guest Services Agent to join our team at Comfort Inn At The Park Mill. In this role, you will be responsible for providing exceptional guest service, handling guest requests and resolving any issues that may arise during their stay.Key...

  • Guest Service Agent

    2 months ago

    Fort Lauderdale, United States Hilton Hotels & Resorts Full time

    . As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you wou Guest Service, Agent, Marina, Guest, Service, Hospitality, Retail

  • Guest Service Agent

    1 month ago

    Fort Lauderdale, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B3ZG [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Overnight Guest Service Agent

    2 months ago

    Fort Lauderdale, United States Hilton Hotels & Resorts Full time

    . As an Overnight Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifical Guest Service, Guest, Agent, Marina, Overnight, Service

  • Guest Service Agent

    8 months ago

    Fort Lauderdale, United States Hilton Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Agent, Guest, Service, Hospitality, Processing, Retail

  • Guest Service Representative

    5 days ago

    Fort Lauderdale, Florida, United States Hilton Hotels Corporation Full time

    Are you looking for a career in hospitality? As a Guest Service Agent at Hilton Hotels Corporation, you'll have the opportunity to work with a dynamic team and make a difference in our guests' experiences. Job SummaryAbout the Role: We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Agent. In this role, you...

  • Overnight Guest Service Agent

    1 month ago

    Fort Lauderdale, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B45G [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Overnight Guest Service Agent

    2 months ago

    Fort Lauderdale, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B25F [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Service Representative

    3 days ago

    Fort Worth, Texas, United States Tyra Ingram - State Farm Agent Full time

    Job DescriptionWe are seeking a highly motivated and results-driven Service Representative to join our team at Tyra Ingram - State Farm Agent. As an Agent Team Member, you will be responsible for providing exceptional customer service, managing customer relationships, and promoting our insurance products.This is an exciting opportunity for someone who is...

  • Front Desk Agent 3-11PM

    1 week ago

    Fort Worth, United States Aimbridge Hospitality Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making Front Desk, Agent, Hospitality, Operations, Hotel, Reservations

  • Guest Service Agent

    2 months ago

    Fort Lauderdale, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B3Q7 [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    1 month ago

    Fort Lauderdale, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B5GO [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    1 month ago

    Fort Lauderdale, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B4AE [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Front Desk Agent

    2 months ago

    Fort Worth, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Courtyard Ft. Worth [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...

  • Customer Service Representative

    2 weeks ago

    Fort Worth, United States Kathleen Alexander - State Farm Agent Full time

    Position Overview:  Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.  Responsibilities:  Establish customer relationships...

  • Guest Experience Specialist

    5 days ago

    Fort Worth, Texas, United States Aimbridge Hospitality Full time

    Job DescriptionThe Front Desk Agent will be responsible for managing the front desk operation, providing exceptional guest service, and maintaining accurate records.Key RequirementsHigh school diploma or equivalent requiredPrevious hospitality experience preferredExcellent communication and problem-solving skillsAbility to multitask and work in a fast-paced...

  • Airport Guest Experience Agent

    3 days ago

    Fort Myers, Florida, United States Bags Full time

    About Us:Bags is a leading provider of AI-powered parking solutions. Our mission is to transform parking experiences through innovative technology and exceptional customer service. We are seeking a skilled Airport Curbside Concierge Check-in Agent to join our team. In this role, you will assist guests with luggage check-in, issue boarding passes, and provide...

  • Valet Parking Professional

    5 days ago

    Fort Worth, Texas, United States Evolution Parking & Guest Services Full time

    Job OverviewWe are seeking a skilled Valet Parking Professional to join our team at Evolution Parking & Guest Services. As a Valet Attendant, you will be responsible for delivering exceptional customer service to guests in a professional, courteous, and efficient manner.