Front Desk Agent 3-11PM

2 weeks ago

Fort Worth, United States Aimbridge Hospitality Full time

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.


QUALIFICATIONS:

  • High School diploma or equivalent required; College course work in related field helpful. 
  • Experience in a hotel or a related field preferred. 
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. 
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers. 
  • Must be able to convey information and ideas clearly. 
  • Must be able to evaluate and select among alternative courses of action quickly and accurately. 
  • Must work well in stressful high pressure situations. 
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. 
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. 
  • Must be able to work with and understand financial information and data and basic arithmetic functions. 
  • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing 
  • Ability to read comprehend and write simple instructions and/or short correspondence and memos 
  • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations 
  • An operational knowledge of Microsoft Office suite 
  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays 
  • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc) 
  • Ability to participate in the creation of an enjoyable work environment 

RESPONSIBILITIES:

  •  
  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
  • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
  • Access to back of house areas of the hotel and sensitive information
  • Demonstrated ability to handle cash prepare and deposit cash drops secure and balance bank
  • Interact and occasionally have unsupervised contact with guests and/or colleagues
  • Access and control to sensitive areas in the hotel premises including Master Keys and/or guestrooms Storage/Liquor Room and secured file cabinets
  • Drive safely on behalf of the company for business reasons
  • Maintain a high level of trust and responsibility
  • Represent the company with certain level of reputation and good character as well as exercise sound judgement


In Fort Worth’s lively Sundance Square, this hotel features rooms with 32-inch cable LCD TVs. Free daily newspapers are available in the lobby. An outdoor pool and hot tub are on site.

Rooms at Courtyard Fort Worth Downtown/Blackstone feature white linens and a large work desk.

The on-site Corner Bakery is open all day and has deli-style sandwiches and baked goods. Guests can also order room service.

Courtyard Fort Worth Blackstone’s gym features cardio machines with individual TVs. An airline reservation desk, laundry facilities and ATM are also available.

Fort Worth Stockyards’shops and restaurants are 3 miles away. Guests can reach Trinity Railroad Express subway station in a 1 miles walk from the property.

 

Couples in particular like the location – they rated it 9.3 for a two-person trip.

We speak your language


As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.


After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan


  • Front Desk Agent 3-11PM

    2 weeks ago

    Fort Worth, United States Aimbridge Hospitality Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making Front Desk, Agent, Hospitality, Operations, Hotel, Reservations

  • Front Desk Agent 3-11PM

    2 weeks ago

    Fort Worth, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    3 months ago

    Fort Worth, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Courtyard Ft. Worth [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...

  • Front Desk Agent

    7 months ago

    Fort Lauderdale, United States Performance Hospitality Management Full time

    The Front Desk Agent is responsible for communicating with members/visitors in a highly professional manner; retaining membership, answering calls, answering member questions, and various clerical tasks as assigned. Responsibilities for guest service Agent, Front Desk

  • Front Desk Agent

    3 months ago

    Fort Lauderdale, United States Associa Full time

    Work Location: Fort Lauderdale, FL - - - Flexible Schedule Required - - - The Front Desk Attendant must have strong communication, telephone, and customer service skills. This position also requires the Front Desk person to be detailed oriented and a Front Desk, Agent, Customer Service, Hotel, Property Management, Skills

  • Front Desk Agent

    3 months ago

    Fort Mill, United States Comfort Inn At The Park Mill Full time

    Front Desk Agent Overview The front desk agent must be able to respond in a professional and courteous manner to arriving guests, departing guests and in-house guests by providing accurate and timely information and services. Can responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities: ...

  • Front Desk Agent

    3 months ago

    Fort Worth, United States Kimpton Harper Hotel Full time

    Property Description: The Kimpton Harper Hotel in Fort Worth, TX is a luxurious and contemporary boutique hotel that offers an exceptional opportunity for job applicants seeking a rewarding hospitality career. Located in the heart of a vibrant city, the Kimpton Harper Hotel is known for its modern accommodations, world-class amenities, and warm and welcoming...

  • Front Desk Agent

    4 weeks ago

    Fort Myers, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Courtyard Fort Myers Cape Coral [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Front Desk Agent

    3 months ago

    Fort Wayne, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Extended Stay Ft. Wayne North [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...

  • Front Desk Agent

    1 month ago

    Fort Lauderdale, United States Marriott Full time

    Marriott Hotels - JobID: 31E1CB4BB29E5F4B6A17D76E24765FD4 [Guest Service / Concierge] As a Front Desk Agent at Marriott Hotels, you'll: Greet guests and check them in efficiently; Answer phone calls and assist with reservations; Provide exceptional customer service and address any guest concerns; Maintain a clean and organized front desk area; Process...

  • Front Desk Agent

    2 months ago

    Fort Walton Beach, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Island Resort Fort Walton Beach [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Front Desk Agent

    3 months ago

    Fort Worth, United States Courtyard Ft. Worth Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Representative

    2 months ago

    Fort Worth, Texas, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aimbridge Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.ResponsibilitiesRegister guests and handle room...

  • Front Desk Agent

    5 months ago

    Fort Worth, United States Palette Hotels Full time

    Position: Front Desk Agent - Holiday Inn Express Fort Worth, TX Essential Duties and Responsibilities As a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impressions of our...

  • Front Desk Representative

    5 hours ago

    Fort Worth, Texas, United States FOSSIL CREEK HOTEL LP Full time

    We are seeking a detail-oriented and customer-focused Front Desk Agent to join our team at Fossil Creek Hotel LP in Fort Worth, TX.Job OverviewThis is an exciting opportunity to work in a fast-paced environment where no two days are ever the same. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and...

  • Front Desk Agent

    4 weeks ago

    Fort Lauderdale, United States Residence Inn by Marriott Full time

    Residence Inn by Marriott - JobID: B7E778E37629D16F6C6B26EB9D0F6C42 [Guest Service / Concierge] As a Front Desk Agent at Residence Inn by Marriott, you'll: Greet and assist guests with check-in and check-out procedures; Provide exceptional customer service by answering inquiries and resolving complaints; Maintain accurate records of guest information and...

  • Front Desk Associate

    1 week ago

    Fort Worth, Texas, United States Aimbridge Hospitality Full time

    Job OverviewThe Front Desk Agent will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.ResponsibilitiesRegister guests and manage reservationsHandle guest inquiries and...

  • Front Desk

    2 weeks ago

    Fort Worth, United States Cornerstone Hospitality Full time

    SCHEDULE FOR THIS POSITION:7am-3pm, and 3pm-11pmMust be available to work both shifts, different daysTasks and dutiesMUST have Opera experience.Greeting guests on arrival.Undertaking front desk service duties.Administering check-in and check-outs.Assigning rooms and issuing keys.Delivering mail and messages.Processing guest payments and managing...

  • Front Desk

    2 weeks ago

    Fort Worth, United States Cornerstone Hospitality Full time

    SCHEDULE FOR THIS POSITION:7am-3pm, and 3pm-11pmMust be available to work both shifts, different daysTasks and dutiesMUST have Opera experience.Greeting guests on arrival.Undertaking front desk service duties.Administering check-in and check-outs.Assigning rooms and issuing keys.Delivering mail and messages.Processing guest payments and managing...

  • Front Desk Agent

    2 months ago

    Fort Wayne, United States Springhill Suites Marriott Full time

    This property is not open yet. We are currently conducting all interviews next door at the Fairfield SW located at 7737 W Jefferson Blvd.THIS IS A PART TIME POSITION! The Holiday Inn Express & Suites is seeking a full-time or part-time Front Desk Agent. Candidates must have excellent customer service skills and a drive to provide the best service possible....