Customer Service Representative

18 hours ago


Fort Worth, Texas, United States Sheraton Fort Worth Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Sheraton Fort Worth Downtown Hotel. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Your primary responsibilities will include:

  • Registering guests and checking them in/out efficiently
  • Making and modifying reservations
  • Providing information on hotel facilities, services, and amenities
  • Handling guest inquiries and resolving issues in a timely manner

To succeed in this role, you should possess excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Greet and welcome all guests approaching the Front Desk in a friendly and professional manner
  • Maintain accurate records of guest information and transactions
  • Process payments and handle cash handling duties
  • Communicate effectively with colleagues and other departments to ensure seamless operations

Requirements:

  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred
  • Previous experience in a hotel or hospitality setting an asset
  • Excellent communication and interpersonal skills
  • Able to work in a team environment and provide excellent customer service

Benefits:

  • Competitive hourly rate: $18-$22/hour
  • Opportunities for career growth and advancement
  • A supportive and dynamic work environment
  • Access to training and development programs


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