Front Desk Representative
6 days ago
The YMCA of South Florida is seeking a motivated and results-driven Member Service Representative to join our team. As a representative of our organization, you will be responsible for delivering exceptional customer service and promoting membership engagement. If you are passionate about serving others and making a positive impact in your community, we encourage you to apply.
About the Role
The Member Service Representative is a critical member of our team, responsible for ensuring that front desk procedures are followed, assisting with program registrations, membership sales, and supporting general office duties. This includes welcoming visitors, answering inquiries, and resolving customer concerns. You will also be responsible for maintaining accurate member records and promoting membership engagement through interactions with existing and potential members.
Key Responsibilities
- Welcoming visitors and responding to inquiries
- Assisting with check-in procedures and maintaining accurate member records
- Providing information on facility functions and history
- Promoting membership engagement through interactions with existing and potential members
- Implementing membership engagement strategies and initiatives
- Collaborating with sales teams to achieve monthly sales and retention goals
Requirements
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