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Business Account Support Representative
2 months ago
Job Title: Corporate Account Services Representative
About the Company:
Stericycle is a distinguished U.S. organization that focuses on delivering compliance-driven solutions aimed at safeguarding individuals, brands, and the environment. With a legacy spanning over three decades, Stericycle has transitioned from a modest startup in medical waste management to a prominent leader serving healthcare entities and businesses of various scales.
We invite you to join our mission to protect health and well-being in a secure, responsible, and sustainable manner.
Job Overview:
In the role of Corporate Account Services Representative, you will be instrumental in delivering exceptional service to designated Corporate Account clients. Your duties will encompass addressing customer inquiries, resolving billing and pricing discrepancies, managing contracts, and enhancing business relationships through service enhancements and product offerings.
Key Responsibilities:
- Deliver outstanding customer service to Corporate Account clients via phone and email, addressing inquiries and ensuring that resolutions align with customer expectations.
- Engage in lead qualification and prospecting activities, supporting service level enhancements and product suggestions.
- Establish and nurture robust relationships with clients through consistent communication.
- Execute contract modifications, maintain customer agreements, and ensure the accuracy of customer data within billing systems.
- Assist in generating reports, provide support to management, and contribute to account retention initiatives.
- Collaborate with internal teams and clients to oversee invoices, collections, and outstanding balances.
- Undertake additional assigned tasks and responsibilities as required.
Qualifications:
- High School diploma or equivalent, complemented by relevant experience in customer service or collections.
- Proven ability to provide excellent customer service and collaborate effectively within a team environment.
- Basic understanding of Corporate Account sales cycles and negotiation techniques.
- Proficiency in Microsoft Office applications and database management.
Benefits:
Stericycle provides a comprehensive benefits package that includes healthcare coverage, flexible spending accounts, life insurance, employee assistance programs, tuition reimbursement, 401(k) plans, and more.
Company Culture:
Stericycle is committed to cultivating a diverse workforce that appreciates unique perspectives and identities. We foster a culture of inclusivity, innovation, and strong connections with our clients and communities.
Disclaimer:
This job description offers a summary of the role and responsibilities and does not constitute an employment contract. The position is accessible to individuals with disabilities, and Stericycle is dedicated to accommodating protected physical or mental limitations where feasible.
