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Event Service Supervisor

2 months ago

Washington, United States Waldorf Astoria Hotels & Resorts Full time

Join the prestigious Waldorf Astoria Hotels & Resorts as a Event Service Supervisor within our Food and Beverage Team.

As a cornerstone of our hospitality legacy, you will play a vital role in ensuring that our guests experience exceptional service during their events. With our hotel being a landmark in the heart of the city, you will be part of a team that is dedicated to creating memorable moments for our clients and their guests.

  • Classification: Part-Time
  • Shift: Various - must be available to work weekdays, weekends, and holidays.
  • Compensation: The hourly wage for this position is $16.00, commensurate with relevant experience and location.

    Medical insurance options are available for you and your family.

    This role is part of the Local 25 Union, which requires complete open availability. We cannot accommodate schedule restrictions, and full-time hours are not guaranteed. Hours and schedules are determined by seniority and business requirements and may be limited initially until seniority is established. Flexibility with varying weekly schedules is essential.
Key Responsibilities:

As an Event Service Supervisor, your primary responsibilities will include overseeing the preparation and breakdown of food and beverage services during events, ensuring that our standards of excellence are met. Your tasks will encompass:
  • Supervising the service of food and beverages throughout events to maintain high-quality standards.
  • Assisting in the planning, organization, and execution of various events, including breakfasts, luncheons, cocktail receptions, and more.
  • Welcoming clients and guests, addressing their needs promptly and courteously.
  • Leading departmental meetings and contributing to team discussions.
  • Processing event checks accurately for seamless transactions.
  • Ensuring guest satisfaction throughout the dining experience.
  • Serving beverages in compliance with all relevant regulations.
What We Seek:

At Waldorf Astoria, we pride ourselves on our commitment to excellence in hospitality. We are looking for individuals who embody our core values:
  • Hospitality: A passion for delivering outstanding guest experiences.
  • Integrity: Upholding ethical standards in all actions.
  • Leadership: Demonstrating leadership within the industry and community.
  • Teamwork: Collaborating effectively with colleagues.
  • Ownership: Taking responsibility for actions and decisions.
  • Urgency: Acting with a sense of urgency and discipline.
Additionally, we value the following attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
Working at Waldorf Astoria:

As a leading global hospitality brand, Waldorf Astoria is dedicated to providing exceptional experiences for our guests. Our vision is to create remarkable hospitality experiences worldwide, and our team members are at the heart of this mission.

Benefits: We are proud to offer a supportive workplace culture, recognized as one of the best companies to work for. Our commitment to the well-being of our team members includes:
  • Health insurance options
  • Opportunities for career advancement
  • Team Member Resource Groups
  • Recognition and rewards programs
  • Travel discounts through the Go Hilton program
  • Generous Paid Time Off (PTO)
  • Supportive parental leave
  • Employee stock purchase program (ESPP)
  • Access to educational resources for personal and professional growth
*Please note that benefits may vary based on the classification and union status of the position.