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Senior Staff Outbound Product Manager

1 month ago

Orlando, Florida, United States ServiceNow Full time
About the Role

ServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. We're seeking a Senior Staff Outbound Product Manager to join our Platform product organization, responsible for the foundational capabilities of the Now Platform.

Key Responsibilities
  • Establish relationships with account teams to gather customers' desired business outcomes with Now Assist and all relevant details about their adoption plans.
  • Act as a central point of contact for support-related activities for a select set of high-profile, strategic customers, ensuring their Now Assist adoption gets the support and help needed.
  • Drive regularly scheduled customer meetings to ensure the continual flow of information with timely updates on all ongoing Now Assist projects and act as the facilitator between customers and ServiceNow's cross-functional teams.
  • Work cross-functionally to provide solutions for impediments that affect customer's critical milestones, ensuring a timely and successful Go Live.
  • Prepare summary status reports to be presented to all levels of management, including C-level stakeholders.
  • Develop an understanding of how customers deploy the platform and point solutions to inform how Now Assist adoption is affected.
  • Recommend the appropriate deployment support path based on the specific customer situation and their engagement with implementation partners, internally or externally.
  • Gather and share (internally) customer input to address adoption blockers and inform content, product strategy, and investments.
  • Develop or inform our deployment support strategy and prioritization to maximize reach.
Requirements
  • 12+ years in a customer-facing role, or sales/pre-sales, or similar role.
  • Proficient analytical skills, mastery of Excel, and reporting on the ServiceNow platform.
  • Excellent oral and written communication skills and ability to create compelling narratives based on data.
  • Ability to think strategically, learn fast, and communicate with impact.
  • Strong organizational, communication, teamwork, presentation, problem-solving, and time management skills.
  • Self-starter with a collaborative win as a team approach.
  • Bachelor's degree or equivalent experience.
  • English - fluent.
What We Offer

We approach our distributed world of work with flexibility and trust. We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact us for assistance.

We are an equal opportunity employer and welcome candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.