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Customer Service Ambassador

4 weeks ago

Orange, California, United States Neiman Marcus Full time
Job Overview

We are seeking a highly skilled Customer Service Conceirge to join our team at Neiman Marcus Group. As a key member of our sales environment, you will be responsible for delivering exceptional service to our clients, ensuring a seamless and personalized experience throughout their journey with us.

Key Responsibilities:
  • Provide exceptional service to clients, ensuring their needs are met and exceeded.
  • Assist with returns, curbside pickup, buy online/pick up in store, change requests, cash pickup, and other duties.
  • Manage escalated customer issues, partnering with in-store leadership when required.
  • Promote in-store activations, animation, events, InCircle benefits, and services to clients based on their interests and preferences.

Requirements:
  • Minimum 1 year of experience in customer service or hospitality industries.
  • Proven ability to effectively promote products and services.
  • Familiarity with retail and mobile technologies.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.

About Neiman Marcus Group:

We are a leading multi-brand luxury retailer, delivering exceptional products and services enabled by our investments in data and technology. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. We are committed to equal employment opportunity and providing reasonable accommodations during our Talent Acquisition process.