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Office Support Specialist
2 months ago
Position Overview:
Our client, a prestigious educational institution, is in search of an Administrative Assistant to provide essential support for the digital needs of alumni organizations, including regional associations and affinity groups.
Employment Type:
This is a full-time, on-site, temporary role expected to last approximately 5-6 months.
Work Schedule:
Monday to Friday, totaling 36.25 hours per week.
Compensation:
$25 per hour.
Key Responsibilities:
- Assist in resolving user needs and support volunteers on an online communication platform that encompasses community websites, email outreach, an alumni directory, and discussion forums.
- Collaborate with an external help desk vendor to address alumni inquiries, assist with user issues, and communicate enhancements to the platform.
- Investigate issues and respond to alumni inquiries using a service management tool.
- Provide expertise in email marketing, including the creation of email templates, while assisting volunteers in building simple websites.
Qualifications:
- Bachelor's degree required.
- A minimum of 2 years of relevant experience.
- Familiarity with email and digital marketing platforms.
- Ability to foster and maintain strong relationships with colleagues, volunteers, and partners.
- Discretion in handling confidential information related to the institution and its alumni.
- Capability to work independently and collaboratively in a dynamic team environment.
- Strong organizational skills to prioritize workload and meet multiple deadlines consistently.
- Excellent interpersonal and customer service skills.
- Strong oral and written communication abilities.
Job Types:
Full-time, Temporary
Compensation:
$25.00 per hour
Application Requirements:
Candidates must be willing to undergo a pre-employment criminal background check. This position requires full on-site availability.
Education:
Bachelor's degree (Required)
Experience:
Administrative: 2 years (Required)
MS Office Suite: 2 years (Required)
Work Location:
In-person