Service Technician

2 weeks ago

Seattle, Washington, United States SearchPath Mid-Michigan Full time
Job Summary

We are seeking a highly skilled Service Engineer to provide maintenance and repair services for CNC machine tools at customer locations or remotely.

This role requires significant travel within a multi-state region, along with working at our Technical Center when not on the road.

Key Responsibilities
  • Machine Installation, Maintenance, and Repairs
    • Install, maintain, and repair CNC machines at customer sites.
    • Troubleshoot and resolve mechanical and electrical issues.
  • Documentation and Reporting
    • Create and update technical documentation related to service activities.
    • Develop, prepare, and analyze reports on service performance and customer feedback.
  • Customer Support and Training
    • Assist and train customer service engineers on the installation and maintenance of new product lines.
    • Build and maintain strong relationships with customers, providing exceptional communication and service.
  • Team Collaboration
    • Work collaboratively with customer service engineers and internal teams to address technical issues.
    • Manage challenging customer situations positively, respond promptly to needs, and solicit feedback to enhance service quality.
  • Minimum Requirements
    • Education
      • Bachelor's or Associate's Degree in a technical field preferred.
    • Experience
      • 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
      • Experience with CNC machines, Fanuc, Mitsubishi, and/or Siemens controls is a plus.
    • Skills
      • Strong verbal and written communication skills with a focus on customer service.
      • Ability to read mechanical drawings, electrical schematics, and PLC ladder diagrams.
      • Basic computer skills, including proficiency in MS Word, Excel, and Outlook.
      • Adaptability to changes in the work environment and ability to manage competing demands.
    • Travel Requirements
      • Willingness to travel 50% or more within a multi-state region, including driving and flying as needed.
      • Employee will work at the Technical Center when not visiting customer sites.

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