**Operational Director, Monitoring

6 days ago


Nashville, Tennessee, United States Ensono Full time
About the Role

We are seeking an experienced Operational Director, Monitoring to lead our IT operations team and drive the success of our monitoring services. As a key member of our team, you will be responsible for ensuring the smooth operation of our monitoring tools and systems, and for developing and implementing strategies to improve our monitoring capabilities.

Key Responsibilities
  • Lead a team of 30 associates globally, with expertise in monitoring Operating Systems, Databases, Network, Virtual and Storage Backup components.
  • Oversee the global team members responsible for Ensono's Distributed Monitoring Tools, consisting of BMC Truesight, BMC Helix, Entuity, VMware Aria, and several others.
  • Responsible for complete support, management, lifecycle, sustainability, and availability of Ensono's Distributed Monitoring Tools.
  • Lead and design integrated Monitoring Solutions to ITSM system for Ensono's Clients.
  • Design, Plan and Enable adoption of AI & ML learning to Ensono's Monitoring environment, with the goal of proactive prevention of incidents.
  • Manage Capital and Expense budget related to licenses, usage, and support of Ensono's monitoring tools.
  • Continuous evaluation for best of breed tools & practices for monitoring and visibility purposes, establishing strong relationships with associated vendors.
  • Establish strong processes empowered with automation for audit intention, to ensure components that are Ensono's responsibility for management are indeed done properly.
  • Identify opportunities to improve efficiency through process enhancement and automation maturity.
  • Collaborate with Ensono's Product, Security, and Operational Teams to prioritize Corporate Programs and Projects, aligning resources accordingly.
Requirements
  • 10+ years of experience managing infrastructure technology and operations.
  • 10+ years of experience with ITSM platforms such as ServiceNow and Monitoring Tools such as BMC, Entuity, DataDog, or similar.
  • Positive influencing verbal and written skills to build relationships and lead.
  • Ability to think outside the box, holistically about processes that impact business engagement, and continually refine processes.
  • Comprehensive knowledge of ITIL reference models.
  • Proven track record of leading process improvement initiatives, driving change and innovation.
  • Excellent written and communication along with interpersonal abilities.
  • Ability to thrive in an independent and collaborative fast-paced environment, managing priorities properly.
  • Familiarity with industry best practices, standards, and compliance requirements especially relevant to the financial services field.
Preferred Qualifications
  • Bachelors degree in a related field.
  • Masters degree in an information technology-related field.
  • Advanced ITIL, including ITIL v3 and v4, certification or training.
  • Experience on AI/ML integration into ITSM practices is a plus.


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