Senior Product Technical Program Director

6 days ago


Richmond, Virginia, United States CarMax Full time

About This Role

As a Senior Product Technical Program Manager at CarMax, you will drive the delivery of large-scale and high-priority product initiatives, bridging the gap between product strategy and technical execution.

Key Responsibilities

  • Develop and manage end-to-end roadmaps in service of product priorities.
  • Manage cross-functional programs and projects in a matrixed organization.
  • Communicate progress and escalate impediments to enable smooth delivery.
  • Bring a strong sense of strategic execution to the Product and Technology Organization.
  • Establish shared goals and objectives to build alignment across multiple cross-functional teams.
  • Provide ongoing communication of planning, project status, issues and risks promptly to stakeholders.
  • Proactively identify process improvement opportunities or gaps in product development cycle for owned and others' products and propose solutions.
  • Mentor and develop peers to be high-performing members of the broader product organization.

Requirements

  • Bachelor's or Master's in Computer Science, Information Systems, Informatics, or related field, or equivalent experience.
  • 5+ years of leading large-scale, complex, cross-functional programs.
  • Expertise in building strong cross-team relationships and working cross-functionally with Product Management, Design, Engineering, Analysts, Technology, Operations, Legal, Security, Marketing.
  • Expertise in working with multiple organizational levels, including mid-level management and org leadership.
  • Ability to lead without authority to drive cross-functional teams toward completion of their deliverables.
  • Comfortable operating in a fluid, agile, and team-oriented environment; experience bringing order to chaos in a matrixed, highly cross-functional organization.
  • Exceptional written and verbal communication skills that reflect clear thinking and messaging across different cohorts of audience.
  • Expertise using agile, project, and issue tracking software.
  • Deep expertise in agile principles and practices, and the ability to transfer that understanding with Product and Program teams.
  • Proven experience with positively impacting org-wide health and performance leveraging agile methodologies at scale.
  • Proficiency with Microsoft Office suite of tools and Azure boards.

About CarMax

CarMax is a leading retailer of used cars, with over 200 locations nationwide. We are committed to delivering an honest, transparent, and high-integrity experience to our customers. Our team of over 25,000 associates work together to deliver iconic customer experiences and help every associate grow their career and achieve their best, at work and in their community.



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