Product Sales Support Specialist

4 weeks ago

Clifton Park, New York, United States US Foods Full time
Job Summary

We are seeking a highly organized and analytical Product Sales Support Specialist to join our team. As a key liaison between Area or Distribution Centers (DCs) Sales, Buyers, and Category Management, you will be responsible for addressing and resolving Territory Manager (TM), District Sales Manager (DSM), Chain Account Manager, Healthcare Manager, and Major Account Manager questions and requests in a timely manner.

Key Responsibilities
  • Act as the central point of contact for Area hub and market DCs for all internal sales inquiries related to product, specifications, availability, scheduling, and substitutions.
  • Resolve external customer and internal sales questions in a timely manner, typically by phone, email, text, or other necessary means, either by determining the answer on your own or escalating to appropriate division/regional resources or external vendors, as required.
  • Become a subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries, including Prism, SmartDock, PIM/EPS.
  • Develop and maintain current knowledge and resources to be able to answer questions regarding product availability, delivery schedule, broker contact, and line information, product information and specification, product selection, and substitutes.
  • Prioritize requests based on urgency and customer status.
  • Develop broker and vendor contacts along with using internal resource pools to independently address and follow up on sales inquiries.
  • Develop product category knowledge to suggest substitute products when necessary.
Requirements
  • College degree or equivalent distribution or food service supply chain experience required.
  • Minimum 2 years of purchasing, merchandising, sales, or customer service experience is required, preferably in a foodservice distribution environment.
  • Previous US Foods experience preferred. PRISM skills preferred.
  • Must be proficient in the use of Microsoft Office, especially Microsoft Word and Excel.
  • Must be extremely organized, analytical, and possess highly developed written/oral communication and interpersonal skills.
  • Must be external and internal customer service focused.
  • Ability to research, escalate, and follow up on inquiries with a great sense of urgency, including times when that communication requires input from internal resources not located in the same building.
  • Must have the ability to overcome objections and obstacles with a solution-based attitude.
What We Offer
  • Competitive pay range: $23.49 to $31.36 per hour, depending on experience.
  • Benefits include medical, dental, vision, 401K, life insurance, strong safety culture, and much more.
  • Hybrid position with 4 days onsite (Mon-Thurs) and 1 day remote (Friday).
  • Hours: 8AM - 5PM.

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