Sales Support Specialist
4 weeks ago
A+ Consulting is seeking a highly organized and detail-oriented Sales Support Coordinator to facilitate the smooth client onboarding process, ensuring accuracy, efficiency, and client satisfaction. This role will support field sales teams in increasing client interactions and driving business growth.
Key Responsibilities- Act as a liaison between Commercial Sales Representatives and internal teams, submitting and monitoring progress of incoming requests associated with new and existing business.
- Obtain missing information required for new account setup, including demographic data, pricing, credit history, connectivity requests, and supply orders.
- Perform quality control entry into lab and billing systems for new accounts.
- Manage client files for audit purposes and maintain accurate records of all communications.
- Monitor approval turnaround times, request additional data as needed, and communicate status to Commercial Sales Representatives.
- Collaborate with Customer Solutions Specialists in new account setup and onboarding processes.
- Perform other duties and responsibilities as assigned by the supervisor.
- High School Diploma required; BA/BS preferred.
- 2-3 years of technical, billing, or customer support experience.
- Strong PC skills, including Excel, Word, PowerPoint, and Access.
- Excellent communication and organizational skills.
- Ensure complete and accurate information is received from Commercial Sales for new client account setup.
- Determine appropriate responses to Commercial Sales Representative or client complaints.
- Maintain accurate records of all communications and understand legal and compliance guidelines on account setup and changes.
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