Airport Operations Manager
6 days ago
Join Hudson and Associates, LLC as an Airport Operations Manager and take on a challenging role that requires strong leadership and organizational skills. As a key member of our team, you will be responsible for ensuring the smooth operation of our airport facilities, providing exceptional customer service, and leading a team of cashiers, ambassadors, and shuttle drivers.
Key Responsibilities:- Manage a team of 30+ cashiers, ambassadors, and shuttle drivers, providing guidance, training, and support to ensure excellent customer service and operational efficiency.
- Assist in the control of shift change funds, ensuring accuracy and compliance with company policies.
- Provide leadership and oversight to ensure all operational procedures are followed, and troubleshoot any issues that may arise.
- Monitor and maintain the cleanliness and safety of airport facilities, including entrances, exits, and parking areas.
- Collaborate with senior management and other departments to achieve operational goals and objectives.
- Develop and implement strategies to improve customer satisfaction, employee engagement, and operational efficiency.
- Conduct regular audits and reviews to ensure compliance with company policies and procedures.
- Provide exceptional customer service, responding to customer inquiries, concerns, and complaints in a professional and courteous manner.
- Minimum of one year management experience in a customer-facing environment.
- Strong leadership and organizational skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Ability to work in a fast-paced environment, with a high level of attention to detail and accuracy.
- Proficiency in Microsoft Office Word, Excel, and Teams.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- The chance to work with a leading company in the airport industry.
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