Airport Operations Director

1 week ago


St Louis, Missouri, United States Hertz Full time
Job Title: Airport Operations Manager

At Hertz, we are seeking a highly skilled and experienced Airport Operations Manager to join our team. As a key member of our airport operations team, you will be responsible for directing the process and activities of frontline employees, ensuring maximum performance through superior operational leadership, strong communication, and maximum efficiency.

Key Responsibilities:

  • Lead and support processes to meet and exceed customer expectations, ensuring alignment of the sales force with sales methods and processes.
  • Resolves customer issues, ensuring a positive customer experience.
  • Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS).
  • Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW).
  • Actively engages in effective communication plans focused on building employee engagement in order to achieve business results.
  • Conducts performance evaluations that are timely and constructive, where applicable.
  • Manages the airport and assigned locations/geographic areas when the General Manager is not present.
  • Participates in the recruiting process, as required.
  • Provides management with various updates and indicators as requested.

Requirements:

  • High School Diploma required.
  • Bachelors Degree preferred.
  • 1-3 Years prior experience of customer service or operations, according to specific job duties.
  • Experience in car rental, hospitality, or tourism a plus.
  • Results orientation.
  • Ability to direct and motivate teams.
  • Ability to work effectively with Senior leaders.

Competencies:

  • Personal Accountability.
  • Effective Communication.
  • Demonstrates Initiative.
  • Passion for Customer Service & Stakeholder Success.
  • Trust & Integrity.
  • Adaptable and Flexible.

About Hertz:

Hertz is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. We operate the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand.

EOE Statement:

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran.


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