Business Operations Specialist

4 weeks ago


San Antonio, Texas, United States Customer_Military & Government Full time
Job Title: Business Operations Specialist

Job Summary:

Customer_Military & Government is seeking a highly skilled Business Operations Specialist to support our Production and Customer Service Team. As a Business Operations Specialist, you will create and compile reports using a variety of reporting tools. You will provide analytical support of ongoing client optimization consulting and reporting engagements, maintaining operational reporting and analysis efforts, and supporting the ongoing development of reporting and consulting deliverables. You will also support ongoing organizational growth through internal analysis as needed.

Key Responsibilities:

• Identify trends using data analysis

• Utilize reporting systems to pull, analyze, and report client-specific data from already created reports

• Revise report templates to meet specific business needs

• Manipulate client and benchmarking data using reporting systems and/or MS Office products to deliver desired analysis

• Partner with internal resources to build upon current operations reporting and efficiency metrics

• Identify recurrent trends, identifying source and cause, in order to provide feedback and suggestions for improvement

• Analyze reporting, data, and industry trends to develop recommendations for client savings and renegotiation opportunities

• Participate in and contribute to industry updates and marketplace analysis

• Support the development of data analysis standards and methodology, identify and obtain industry data sources, and create quality control filters to support multi-client analysis

• Support the creation of consulting deliverables or Production initiatives, including process mapping

• Liaise with other departments as necessary to insure format changes and client specifications are adopted and implemented uniformly

Requirements:

• 2 years of experience working in a business environment with 1 year of experience compiling reports and analyzing data

• OR 4 years of experience working in a business environment that includes 2 years of experience compiling reports and analyzing data

• Proficiency with MS Outlook, Excel, and PowerPoint

• Familiarity with MS Access preferred

• Travel industry knowledge preferred

• Excellent oral/written communication skills to communicate internally

• Ability to independently learn new systems

• Good critical thinking skills

• Ability to set priorities and work in a fast-paced, multi-project environment

• Strong customer service orientation

• Ability to analyze data from a variety of sources

• Strong attention to detail and self-motivated

• Ability to manage time and prioritize workload efficiently, work independently and as a team player

Preferred Location: San Antonio, Texas

Work Arrangement: On-site or telecommute for highly qualified candidates

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