Support Experience Specialist

6 days ago


Lincoln, Nebraska, United States Neogen Full time
About the Role

We are seeking a highly skilled Customer Support Representative to join our team at Neogen. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Provide timely and effective support to customers via various channels, ensuring their issues are resolved efficiently and to their satisfaction.
  • Issue Escalation: Identify and escalate complex customer issues to ensure timely resolution and minimize customer dissatisfaction.
  • Communication: Develop and maintain strong relationships with customers through clear and concise communication, ensuring their needs are met and exceeded.
Requirements
  • Excellent Communication Skills: Possess strong verbal and written communication skills to effectively interact with customers and internal stakeholders.
  • Problem-Solving Skills: Demonstrate the ability to analyze and resolve complex customer issues in a timely and professional manner.
  • Customer Focus: Prioritize customer satisfaction and strive to exceed their expectations in all interactions.


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