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Hospitality Service Representative

2 months ago

Columbia, Missouri, United States Drury Hotels Full time

Compensation: Starting at $13.34/hr. Part-time position with weekend availability required.

Join the Drury Hotels Family

At Drury Hotels, we believe that finding a job is just the beginning. What truly matters is discovering a place where you can thrive and belong. Your contributions are valued, and your presence makes a difference in our team.

What We Offer:

  • Incentives: Quarterly bonuses up to $1600/year based on hotel performance.
  • Work-Life Balance: Flexible scheduling, paid time off, hotel discounts, and complimentary room nights.
  • Career Advancement: Opportunities for mentorship, cross-training, development plans, and management training, with over 200 internal promotions this year.
  • Health Benefits: Comprehensive medical, dental, vision, prescription, life, and disability coverage, along with a Team Member Assistance Program.
  • Retirement Savings: Company-matched 401(k) plan.
  • Award-Winning Workplace: Recognized among Forbes' Best Midsize Employers and leading in Guest Satisfaction Among Upper Midscale Hotel Chains by J.D. Power for 16 consecutive years.

Core Responsibilities:

As a Hospitality Service Representative, you will deliver exceptional service to all guests and potential guests. Your duties will include:

  • Performing front desk operations such as checking guests in and out.
  • Promoting company programs and maintaining accurate guest records.
  • Handling cash transactions and monitoring guest satisfaction.
  • Resolving any issues that may arise during a guest's stay.
  • Assisting with breakfast setup and evening kickback, which may involve food preparation and service.

Essential Skills:

To succeed in this role, you should possess:

  • The ability to follow written and verbal instructions in English and communicate clearly.
  • A warm and friendly demeanor when interacting with the public.
  • Attention to detail and the capability to manage multiple tasks effectively.
  • A thorough understanding of Drury Hotels' policies and procedures.
  • The ability to handle cash and operate office equipment.
  • A willingness to work independently as scheduled.

Embrace the Drury Culture:

At Drury Hotels, we offer more than just a place to stay; we provide a welcoming environment where guests feel at home. As a family-owned hotel system, we honor the legacy of exceptional hospitality. Join our team of over 5,000 members working across 150 hotels nationwide to ensure every guest receives outstanding service and value.