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Operations Manager

2 months ago

Palm Beach Gardens, Florida, United States PDS Health Full time
Operations Manager Job Description

PDS Health is seeking a highly skilled and motivated Operations Manager to join our team. As an Operations Manager, you will play a critical role in ensuring the smooth operation of our dental offices.

Key Responsibilities:
  • Model company culture, values, and standards based on the We Believe Behavioral Framework.
  • Assess, hire, and retain right-fit team members through comprehensive training, supervision, counseling, and coaching.
  • Assess, investigate, and resolve staff and patient issues by analyzing facts and circumstances to develop timely, effective, logical, and creative solutions.
  • Execute the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist.
  • Drive year-over-year revenue and profit growth.
  • Manage expenses to achieve monthly goals and budget.
  • Show proficiency and adherence to cash management and accounting protocols.
  • Be the catalyst in team development of the Perfect Patient Experience.
  • Deliver effective leadership, coaching, and mentoring with team members to identify and implement opportunities for improvement.
  • Maintain an appropriate professional appearance and demeanor in accordance with company policies.
  • Address others professionally and respectfully.
  • Gain proficiency and understand the tools and resources available with regards to People-related functions, such as assessment, hiring, retention, performance evaluation, separation processes, and compensation guidance and execution.
  • Ensure compliance with company policies, as well as state, federal, and other regulatory bodies.
  • Report weekly to the Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems.
  • By the end of the development program, show competency in managing a team of both Front Office and Back Office team members, displaying leadership and team development capabilities.
  • Develop and implement an office success plan, including development of staff and office protocols to provide for efficient operations during manager absences.
Qualifications:
  • High school diploma or equivalent.
  • Five or more years of related work experience in operational management.
  • Valid driver's license and automobile insurance.
  • Reliable means of transportation to travel to assigned offices.
  • Associate degree or Bachelor's degree preferred.
  • Five or more years of experience leading a team, mentoring, and coaching subordinates.
Benefits:
  • Medical, dental, and vision insurance.
  • Paid time off.
  • Tuition reimbursement.
  • 401K.
  • Paid time to volunteer in your local community.

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.