Collision Center Operations Manager

2 days ago

Palm Beach Gardens, Florida, United States Schumacher Auto Group Full time
Job Title: Collision Center Manager

Schumacher Auto Group is seeking a highly skilled and experienced Collision Center Manager to lead our team in delivering exceptional customer service and achieving business objectives.

Key Responsibilities:
  • Develop and implement daily operations strategies to ensure KPIs and insurance metrics are met.
  • Establish and monitor financial performance goals, including sales growth and gross profit on labor, parts, paint, and materials.
  • Lead the collision shop team by setting performance objectives and coaching employees to achieve estimating and sales targets.
  • Communicate effectively with team members, insurers, vendors, and customers to ensure seamless operations and high-quality service.
  • Manage personnel retention, training, and development to maintain a skilled and motivated team.
  • Direct the repair process to achieve repair quality standards, consistent priorities, and high productivity.
  • Review and inspect work assignments to ensure quality and accuracy.
  • Maintain a clean and organized repair facility, ensuring compliance with safety and regulatory standards.
  • Monitor and manage shop equipment maintenance, including the paint booth.
  • Ensure all staff adhere to dress code and safety protocols.
  • Open and close the facility daily, following established procedures.
  • Manage estimates to ensure labor mix is within established standards.
  • Manage store capacity and lead the repair facility personnel.
  • Attend operations meetings and provide updates on KPIs regularly.
Requirements:
  • Post-secondary education or equivalent.
  • Proven leadership experience in a collision repair environment or similar role.
  • Required skills and abilities:
    • 3+ years managing a team.
    • 5+ years leading a collision or repair shop department.
    • Good knowledge of the insurance claims process.
    • Experience in the automotive industry is required.
    • Certification in collision repair or related field is a plus.
    • Attention to detail and a high degree of accuracy.
    • Ability to consistently demonstrate a successful client experience.
    • Communicate clearly both verbally and in writing.
    • Ability to motivate others using effective coaching tools and management skills.

Schumacher Auto Group is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.

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