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Administrative Support Specialist

1 month ago

Scranton, Pennsylvania, United States Tom James Company Full time
Job Title: Administrative Assistant

At the Tom James Company, we are seeking a highly organized and detail-oriented Administrative Assistant to support our sales team members, store leaders, and key organizational leaders in fulfilling our mission to be a global leader in the fashion industry.

Job Responsibilities:
  • Preparing for Client Visits: Assist in preparing for daily client visits, including prepping clothing to be delivered and locating necessary client information.
  • Client Communication: Communicate with clients to set up appointments, provide status of orders, schedule deliveries, and send reminders.
  • Supporting Sales Efforts: Support the sales efforts of the sales professional by communicating regularly, meeting to set goals, managing the daily calendar, and organizing inventory.
  • Prospecting New Clients: Utilize internet and social media applications to prospect new clients and enter referrals into our proprietary system.
  • Delivering Exceptional Customer Service: Provide exceptional customer service when contacting factories, corporate office, clients, and outside vendors.
  • Maintaining a Professional Image: Maintain a professional image to interface with corporate clients.
Requirements:
  • Confident, independent worker with strong communication skills (verbal, written, listening).
  • Excellent organizational skills and outstanding time management skills.
  • Professional customer service skills and social media savvy (especially on LinkedIn & Instagram).
  • Proficient using multiple forms of technology, including Microsoft Office; Google Docs, Sheets, Forms.
  • Possesses basic accounting skills (such as balancing accounts).
  • Enjoys being flexible and multitasking, motivated to tackle challenges, and yearns to work in a fast-paced team environment.
  • Able to bend and lift up to 20 lbs. and possess a valid Driver's License (exception: larger metropolitan areas).
  • Two years of office-related experience is preferred, and experience with a sales-oriented environment is a plus.