Case Support Specialist

3 weeks ago


Scranton, Pennsylvania, United States Service Access & Management, Inc. Full time

Job Summary: We are seeking a highly motivated and detail-oriented Case Support Specialist to join our team at Service Access & Management, Inc. This role will provide critical support to our Caseworkers in maintaining case records, assisting families and clients with paperwork, and collecting and reporting data.

Key Responsibilities:

  • Assist in the maintenance of case records and ensure accurate and timely data entry.
  • Support families and clients in completing necessary paperwork and forms, including birth certificates and Social Security cards.
  • Collect and report data, including transportation and supervision of visits with children.
  • Assist in obtaining records and completing interstate paperwork for placement.
  • Support home visits, transports, and removals of children from foster care.
  • Assist families and children in arranging appointments and making travel arrangements.
  • Make extra home visits for Caseworkers as needed.
  • Assist with holiday donations and deliveries to families.
  • Participate in audits and provide support for monthly loop visits.
  • Support ongoing Family Engagement Initiatives and attend required training.

Requirements:

  • Associates degree in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences.
  • OR 2 years of experience as a paraprofessional in a similar position and two years of college-level coursework, including 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences.
  • OR Any equivalent combination of experience and training, including 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences and one year of experience in a similar position performing case aide functions.

Working Conditions:

  • Prolonged periods working on a computer in an open office environment.
  • Comfortable communicating through virtual technology.
  • Travel throughout the assigned region may occur and may be in adverse weather conditions.
  • Must be able to lift up to 15 pounds.

What We Offer:

  • Professional development opportunities.
  • Generous paid time off, including vacation, personal, and sick leave.
  • Comprehensive health benefits, including no monthly premium for employee-only medical care.
  • Retirement plan with employer matching 401(k).
  • Dental and vision coverage.

About Us:

Service Access & Management, Inc. is a private non-profit organization committed to leaving everyone we meet better off. We provide a supportive and inclusive environment that fosters professional growth and development.


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